Frequently Asked Questions

  1. What is the delivery time of my order? Most parcels arrive in the Netherlands a little faster again! Normally you will receive your parcel within 10 working days. What should I do if I have not yet received my order? If this period has expired and you have still not received anything, please inform us via the contact page. We will then investigate what is happening with your parcel.
  2. I want to exchange/return my order, how do I do this? To return an item, simply contact our customer service via the contact page. Please include your name, order number (e.g. #0000) which you received in the confirmation email, and the reason for the return. We will then provide you with the return address and confirm the return. After that has been done, you can send the product to us via a courier of your choice.
  3. What are the costs of returns? Unfortunately, returns are at your own expense. The costs will therefore depend on the courier. Please consult the website of the relevant courier you wish to use for more information about the prices.
  4. What are the conditions for returning my product(s)? There is always a return period of 14 days. The return period starts on the day you received the item. However, there are conditions for returning an item: You can only return an item if:● The return period has not yet expired ● The product is in its original packaging and all labels are still attached ● The product has not yet been used Which payment methods can I use? We accept payments via iDeal, Bancontact, Creditcard, VISA & Amex. If you are not sure whether your payment method is accepted, follow the steps on the payment page to view all possible options. All transactions are processed through secure and reliable payment systems and are therefore safe.
  5. What if I have not received a confirmation email for my order? That is not right, please try to reach us via the contact page or in another way. We will help you as soon as possible.
  6. Can I cancel my order? Do you want to cancel your order for any reason? Send an email as soon as possible to our team or via the contact page. Please include your name, order number (e.g. #0000) which you received in the confirmation email, and also the reason why you would like to cancel the order