Frequently asked questions

  1. What is the delivery time of my order? Most parcels are arriving somewhat faster again in the Netherlands! Normally you will have your parcel within 10 working days. What should I do if I have not yet received my order? If this period has passed and you still have not received anything, let us know via the contact page . We will then find out for you what is going on with your parcel.
  2. I want to exchange my order/return it, how do I do this? To send a return, simply contact our customer service via the contact page. State your name in it, order number (e.g. #0000) that you received in the confirmation email and the reason for returning. We will then provide you with the return address and confirm the return. After that has happened, you can send the product to us via a courier of your choice.
  3. What are the costs of returns? Returning to us is unfortunately at your own expense. The costs will therefore depend on the courier. Consult the website of the relevant courier you want to ship with for more information about the prices.
  4. What are the conditions for returning my product(s)? There is always a return period of 14 days. The return period starts on the day you received the item. There are, however, conditions attached to returning You can only return the item if:● The return period has not yet expired ● The product is in the original packaging and all labels are still attached ● The product has not yet been used Which payment methods can I use? We accept payments via iDeal, Bancontact, Credit card, VISA & Amex. If you are not sure whether your payment method is accepted, follow the steps on the payment page to then view all possible options. All transactions go through secure and reliable payment systems and are therefore safe.
  5. What if I have not received a confirmation email for my order? That is not the intention, try to reach us via the contact page or in another way. We will help you further as soon as possible.
  6. Can I cancel my order? Do you want to cancel your order for whatever reason? Send an email as soon as possible to our team or via the contact page. State your name in it, order number (e.g. #0000) that you received in the confirmation email and preferably also the reason why you would want the order