Refund policy

We have a 14-day returns policy. This means that you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at support@productenallinone.nl.

If your return is accepted, we will send you a return shipping label, with instructions on how and where to send the package. Items sent back to us without a return having been requested will not be accepted.

For questions about returns you can always contact us at support@productenallinone.nl.

Damage and issues
Inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you have received the wrong item. We can then evaluate the issue and resolve it for you.

Exceptions/items that may not be returned
Certain types of items may not be returned, such as perishable goods (such as food, flowers or plants), customised products (such as special orders or personalised items) and personal care items (beauty products, for example). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item.

Items on sale or gift cards unfortunately cannot be returned.

Exchanges
The fastest way to get the item you want is to return the item you have and buy the new item separately once the return has been accepted.

Statutory 14-day cooling-off period in the EU
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As above, your item must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.

Refund
Once we have received and inspected your return, we will notify you of this and also let you know whether the return has been approved. If approved, you will automatically be refunded within ten working days via the original payment method. Remember that it can take some time before the bank or credit card company has processed and deposited the refund.
Please contact us at support@productenallinone.nl if it has been more than 15 working days since we approved your return.